Frequently Asked Questions

 Counselling can be helpful if you're feeling overwhelmed, stuck, or simply looking for support through a difficult time. You don't need to be in crisis to benefit from therapy. Many people seek counselling to better understand themselves, strengthen relationships, develop coping skills, or navigate life transitions. If you're wondering whether counselling is the right next step, I'd be happy to discuss your questions during an initial consultation. 

 I offer a complimentary 15-minute phone consultation to answer your questions, discuss what you're looking for, and help determine whether we're a good fit before scheduling a full appointment. Please email me at melanieferster@outlook.com to book.

 Many extended health benefit plans provide coverage for counselling services offered by a Registered Clinical Counsellor (RCC), Registered Social Worker (RSW), or Canadian Certified Counsellor (CCC). Coverage varies between providers and plans, so I recommend contacting your insurance company before your first appointment to confirm your benefits and reimbursement eligibility. 

 Session fees range from $160 to $240, depending on the type and length of service provided. Payment is made at the time of your appointment, as I do not offer direct billing. You will receive a detailed receipt that can be submitted to your insurance provider for reimbursement, if your plan includes counselling coverage. Please contact me if you have any questions about fees or finding the service that's right for you. 

 If you need to cancel or reschedule your appointment, I kindly ask for at least 24 hours notice. Appointments cancelled with less than 24 hours notice, or missed appointments, may be subject to the full session fee, except in cases of emergency.